Frequently asked questions

Payments

What are the payment options?
Payments are handled by Klarna. You have a few options to choose from such as master cart, IDEAL and after pay.
 


Processing

What is the processing time?
Orders will ship out within 3 workdays. An exeption is the create your own... options. If the processing time differs, it will be shown in the dicription of the product.

I've ordered a product that is sold out. What is the processing time?
If you ordered a procust that is sold out, processing time will be different. It can take up to 14 days to make the item(s) and then the order will be shiped out.
 


Shipping

What is the shipping company?
All orders will be shiped with PostNL. You will receive a track & trace in your mailbox so you can track your order.

What is the shipping time?
Within the Netherlands shipping time is 1-3 workdays. To Belium shipping time is 1-5 workdays. Within the EU shipping time is around 3-15 workdays. 
 


Exchange and retour:

Can I return a order?
Yes, you can. Read our rules here.

Where can I find the retourform?
Click here to open the retourform.

What is the retouradress?
The retouradress is as followed:

PolyMoondust
Willem Arondeusstraat 80
4333 DB Middelburg
Nederland

Do not forget to add the retourform.
 


Ecologic

Is the soy wax good for the environment?
The soy wax comes from North-America. No woods are being chopped for the production. Soy wax is a natural product.

What does PolyMoondust to be ecologic?
PolyMoondust tries to be as ecofriendly as possible.

  • The packaging materials are all as ecologic as possible.
  • We try to stay away from unnecessary products.
  • For every order 1 euro will be donated to plant a tree.

Collaborations/wholesale

Is it possible to collaborate?
Yes it is! Please contact us via the contact page or send a mail to info@polymoondust.nl

Is it possible to make a wholesale purchase?
Yes it is! Please contact us via the contact page or send a mail to info@polymoondust.nl

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